Insights | Patient Engagement & Communications

Thank you on behalf of those I work with…and the thousands of people working to make patients’ lives better

At the end of 2019, to thank my clients and the expert consultants with whom I work, I chose to donate in their honor to several organizations—thousands of people around…

“Do I need to be at that meeting?”

It’s snowing and I will have to shovel. But, before I do, I pulled up a 2012 article about why people hate meetings and realized not much has changed: 1.…

“The Value of an Idea Lies in the using of it”…Thomas Edison

According to the World Economic Forum 10 innovative jobs that didn’t exist 10 years ago included: application developer, social media manager, Uber driver, driverless car engineer, cloud computing specialist, big…

Dashboard Design

As a strategic communications consultant, I believe that using a “dashboard” is important, but equally as important is making sure the dashboard has a purpose. Dashboards highlight different project parameters, but…

Looking at Value Assessments with My Issues Hat

To Be Clear: There is no price at which a medicine will be considered fair by everyone. In my experience—even free medicine is challenged. Organizations today use what are called…

When is a process not a process?

You may hate me now – I LIKE DEVELOPING PROCESSES I can see eyes rolling because for most — system…review…policy…PROCESS…this is akin to saying: “This will take at least…

Pull the Fire Alarm and Empty the Room

“Pull the Fire Alarm and Empty the Room” was my fallback if a presentation to senior executives (Presidents and CEOs) was going south. But it’s not really the right counsel…

Don’t Present…Engage

I’m putting a presentation together for the fall Healthcare Businesswomen’s Association Annual Conference and realized I needed to focus not just on the message but the medium. But in thinking…

Why Do Communicators Usually Have the Worst Cars?

There’s an old saying that mechanics have the worst cars. Well, often communicators are the ‘worst’ communicators about their own department and/or work they do on behalf of their department.…

“Can you Hear Me?”

Listening better — particularly as a consultant — is a strategic tool. As a consultant, you have to listen. Really, you have to listen. Really. It doesn’t mean listen until…